Dear Valued Empire Lounge & Sydney Seaplanes customer,
The Federal Government has released notice that all non-essential services such as restaurants and bars are to close until further notice. There has not been an end date given – this will no doubt depend on health advice. We’re supportive of these measures and of course very hopeful that doing so will reduce the spread of the Coronavirus and shield Australia from the terrible situation we’re seeing in other parts of the world.
What this means is that for the time being we have had to suspend operations. The Empire Lounge and all the restaurants we fly to including Jonah’s, Cottage Point Inn, Berowra Waters Inn and Bert’s are closed, meaning we can not offer the majority of our products. In addition we are concerned about maintaining social distancing which is difficult to achieve within the seaplanes.
If your seaplane experience was booked for a date on or after 23 March 2020, we are offering our customers the opportunity to re-book with us any time over the next 2 years. Simply email us with your booking number, or name and current booked date and let us know which date you’d like to reschedule to. If you do not have a confirmed date in mind yet, we will hold your booking in credit until you email us to re-book. We would recommend booking after October 2020, and you are able to book any date from then until October 2022.
Email is the best way to communicate during this time as our staff will mostly be working from home.
We thank you for your continued support during this extremely challenging time and very much look forward to meeting you again once things get back to normal.
With best wishes from us all at Empire Lounge & Sydney Seaplanes